SQ Agentski Portal

Economy Class:

•Infants – Age 0-2, charged 10% of the adult nett fare.

•Child – Age 3-11, charged 75% of the adult nett fare.

For children who depart as infants refer to the Infant section.

Premium Economy Class:

•Infants – Age 0-2, charged 10% of the adult nett fare.

•Child – Age 3-11, charged 75% of the adult nett fare.

For children who depart as infants refer to the Infant section.

Business/First/Suites Class:

•Infants – Age 0-2, charged 10% of the adult nett fare.

•Child – Age 3-11, no discount.

Infants

It is not recommended for infants to travel within the first 7 days of birth and it is definitely not acceptable within the first 48 hours of birth. If a passenger is travelling

alone with two infants, please ring 0871 200 8088 as special arrangements are required.

•Infants must be more than 7 days and less than 2 years old.

•Each infant is required to travel with a separate adult, hence the number of infant travellers cannot be more than the adult travellers that are allowed in one

booking on singaporeair.com

•An additional seat needs to be purchased when travelling alone with 2 infants.

•A booking made before an infant’s 2nd birthday will no longer be eligible for the infant fare if the infant departs on or after the birthday.

•However, in the scenario where the infant travels outbound before their 2nd birthday and then travels inbound after their 2nd birthday they will be eligible for a

child seat on their inbound leg. This can only be requested after they have flown their outbound sectors and cannot be requested prior to travel commencing.

There is no additional collection required in this scenario. The age at time of departure ex-UK determines the fare.

Important Note

• All information given is applicable to flights on Singapore Airlines out of London Heathrow and Manchester only.

• Please contact the operating carrier for other flights.

• For passengers with onward sector fares issued on a separate ticket please not that it is at check-ins’ discretion as to whether bags are through-checked to final destination.

• Passengers with domestic/Virgin Australia add-ons will be through checked to final destination.

CHECK-IN OPTIONS

Internet Check-in:

• 48 hours until 2 hours before departure.

• Passengers will require: passport details of all passengers, Singapore Airlines vendor locator (PNR) or passport number (if indicated in PNR) or ticket number.

Mobile Check-in:

• 48 hours until 2 hours before departure.

• Available for iPhones and Android smartphones.

• Passengers to check in on the mobile app and scan the mobile boarding pass at the boarding pass control point and the gate.

For more information, click here.

SMS Check-in:

• 48 hours until 2 hours before departure.

• For PPS/KrisFlyer members and registered users click .here

Airport Check-in:

• London Heathrow Airport, Terminal 2, Zone A.

• Manchester Airport, Terminal 2.

• Day of departure: check-in opens 3h 30mins before departure and closes 45 mins before departure.

CHECK-IN TIMES / AIRPORT ARRIVAL GUIDELINES

Applicable to all cabin classes for all scheduled departures.

• Check-in: 2 1/2 hours before departure.

• 60 minutes to departure: proceed to boarding.

• 45 minutes to departure: check-in closes.

FAST Check-in at Singapore Changi Airport Terminal 2 

Singapore Airlines (SIA) and SilkAir customers now have the option of using a new self check-in service when departing from Singapore Changi Airport Terminal 2.

Customers may use the self-service kiosks located at the FAST Check-in zone at Row 3, if they are not required to have their visas or credit cards checked.

Suites or First Class customers travelling on flights departing from Changi Terminal 2 may use SIA’s First Class Check-in Reception.

Business Class or Premium Economy Class customers and KrisFlyer Elite Gold members may check in at Terminal 2, Row 1. Self-service kiosks are also available at Row 1.

SilkAir customers may check in using the self-service kiosks at Terminal 2, Row 4.

For more information on how to use the self-service kiosks, please visit http://www.singaporeair.com/en_UK/travel-information/kiosk-check-in/

• A change is a routing / date / flight modification when more than one fare component is affected.

• Changes are permitted providing subject to availability and fare conditions. For changes to a higher season or higher class, the higher fare must apply. Changes to inbound dates are permitted providing within the validity of the ticket.

• Reissues

GDS should be used as guide.

For changes made from 11 April 16 on/after irrespective when the ticket was issued:

Before Departure – change to outbound OR change to inbound:

All fares should be reassessed to fares that are currently in the market and re-issued collecting any additional in fare and taxes (all RBDs). The new fare value must be equal or higher.

Note: most restrictive conditions would apply for Seasons/Min Stay/Max Stay/TTL/Stopover/Sales Restrictions/Travel Restrictions/Cancellations

After Departure:

Use historical fares – original fare rules will apply.

• Market fares – please follow applicable fare sheet conditions.

• For all other fare types, please follow applicable fare sheet conditions.

• Re-routing is a voluntary change requested by the passenger on the same or higher booking class.

• Re-routing is also an involuntary change, done by the airline. Please contact your local SIA office.

• In cases of no-show, a fee applies, unless proof of cancellation for the reservations on affected ticket before scheduled flight departure time is provided. Please follow applicable fare sheet conditions.

Last updated: 01 November 2016

CHANGI AIRPORT

Q) Can passengers enter Singapore during their transit at Changi Airport?

A) Yes, passengers are allowed to enter Singapore during their transit as long as they have the valid travel documents (passport, visa etc).

Visit the Immigration & Checkpoints Authority (ICA) website for further information on entry requirements into Singapore.

Q) Do passengers need to pay airport tax when they enter Singapore?

A) Yes, this is collected in passengers’ ticket at time of issue. To visit the Immigration & Checkpoints Authority (ICA) website for further information on entry requirements into Singapore click here.

Q) Is there a place for passengers to leave their luggage whilst they walk around the Airport or in the city?

A) Yes, passenegers can leave their baggage at the Left Baggage counter located in all terminals. A charge applies and baggage should be secured with a lock.

This service is available at:

Terminal 1

Departure Transit Lounge East, Level 2

Basement West, Public Area

Terminal 2

Departure Transit Lounge South, Level 2

Arrival Hall North, Public Area, Level 1

Terminal 3

Departure Transit Lounge North

Basement 2 South

Q) What is the Minimum Connection Time?

The minimum connection time out of Changi for a SQ-SQ or a SQ-MI connection is 50 minutes. Agents should always refer to their GDS.

A passenger transfers at Changi with a 5-hour transit before their next flight. They intend to use the Transit Hotel. Can they collect their baggage for their

stay at the hotel?

Passengers are not allowed to retrieve their baggage during their transit. Hence, they should put all the items they would require for their stay at the transit hotel in their hand carry bags.

For more information click here